Shipping policy
SHIPPING POLICY
This Shipping Policy explains how Zanclea handles order processing, fulfilment, dispatch, delivery, tracking, shipping costs, delivery issues, damaged shipments, failed deliveries, and shipping-related customer support for Products purchased through the Zanclea website or e-commerce platform.
For the purposes of this Shipping Policy, “Zanclea,” “Company,” “we,” us,” or “our” refers to Zanclea, the brand and e-commerce platform operated by Zanclea BV, and “you” or “your” refers to any customer or person who places an Order, receives a Product, requests delivery, or contacts Zanclea in connection with shipping or delivery.
This Shipping Policy applies to Products purchased from Zanclea for delivery within the destinations made available at checkout. Zanclea currently offers and intends to support deliveries to customers worldwide, subject to availability, carrier coverage, fulfilment capacity, applicable import and customs requirements, and any delivery restrictions displayed at checkout.
This Shipping Policy should be read together with Zanclea’s Terms and Conditions, Return and Refund terms, Privacy Policy, Cookie Policy, and any shipping, delivery, checkout, order confirmation, or customer support notice made available on the website or e-commerce platform.
Zanclea works with third-party fulfilment, warehouse, postal, courier, and delivery service providers to process and deliver Orders. Delivery services are therefore subject to carrier operations, delivery coverage, customs or local handling requirements where applicable, public holidays, force majeure events, operational delays, and other circumstances outside Zanclea’s direct control.
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer, delivery, withdrawal, refund, legal guarantee, or statutory rights available to you under applicable law.
1. ORDER PROCESSING AND DISPATCH
1.1. Orders are processed after Zanclea receives the Order and payment has been successfully authorised or confirmed through the available checkout and payment process.
1.2. Once an Order is placed, Zanclea or its fulfilment partners will review the Order details, confirm Product availability, prepare the Product for fulfilment, and arrange dispatch through the applicable postal, courier, or delivery service provider.
1.3. Order processing times may vary depending on Product availability, payment confirmation, warehouse capacity, public holidays, carrier cut-off times, high-volume periods, operational delays, or circumstances outside Zanclea’s direct control.
1.4. Unless a different processing period is stated at checkout or in the Order Confirmation, Zanclea aims to process and prepare Orders for dispatch within one (1) to three (3) business days after payment confirmation.
1.5. Orders placed on weekends, public holidays, or after applicable warehouse or carrier cut-off times may be processed on the next business day.
1.6. After dispatch, the delivery period will depend on the delivery destination, delivery method, carrier availability, and any delivery estimate shown at checkout or in the Order Confirmation.
1.7. Delivery estimates are provided for customer convenience and are not guaranteed delivery dates unless Zanclea expressly states that a specific delivery date is guaranteed.
1.8. Where a Product is unavailable, delayed, or cannot be fulfilled after an Order is placed, Zanclea will contact the customer using the contact details provided at checkout and will provide information about the available options, which may include continued waiting, replacement where available, cancellation, or refund in accordance with the Terms and Conditions and applicable law.
2. SHIPPING COSTS AND DELIVERY CHARGES
2.1. Shipping costs, delivery charges, and any available delivery options will be displayed at checkout before the Order is placed.
2.2. The shipping cost applicable to an Order may depend on the delivery destination, Product type, Product quantity, parcel size, parcel weight, delivery method, carrier availability, promotional offers, and any shipping thresholds or conditions displayed on the website or at checkout.
2.3. Where free shipping, discounted shipping, or promotional delivery terms are offered, such terms will apply only in accordance with the conditions stated on the website, at checkout, or in the relevant promotion. Zanclea may amend or withdraw promotional shipping offers for future Orders, subject to applicable law and any terms already agreed for a completed Order.
2.4. The customer is responsible for reviewing the total Order price, including Product price, taxes where applicable, shipping charges, and any other disclosed charges before confirming the Order.
2.5. Unless otherwise stated at checkout, shipping charges paid for the original delivery may not be refundable where the customer returns Products due to change of mind or withdrawal, except to the extent required by applicable law.
2.6. Where a customer exercises a legal right of withdrawal under applicable consumer law, any refund of standard outbound delivery costs will be handled in accordance with Zanclea’s Terms and Conditions and applicable law. If the customer selected a delivery method more expensive than the least expensive standard delivery option offered by Zanclea, Zanclea is not required to refund the additional delivery cost unless required by applicable law.
2.7. For change-of-mind returns or withdrawal returns, the customer is responsible for return shipping costs where this has been disclosed before purchase, unless Zanclea agrees otherwise or applicable law requires otherwise.
2.8. For verified defective, damaged, incorrect, or non-conforming Products, Zanclea will bear reasonable return shipping costs in accordance with the Terms and Conditions and applicable law.
3. DELIVERY DESTINATIONS AND DELIVERY ESTIMATES
3.1. Zanclea offers delivery to destinations worldwide where delivery services are available and supported by its fulfilment and carrier partners, subject to carrier availability, fulfilment capacity, Product availability, applicable import requirements, and any delivery restrictions displayed at checkout. International shipments may be subject to destination-country customs procedures, import restrictions, local taxes, and carrier requirements, which may affect delivery timelines.
3.2. Delivery availability may vary depending on the Product, delivery address, carrier coverage, parcel size, parcel weight, local delivery conditions, and any operational restrictions affecting the relevant destination.
3.3. If a delivery destination is not available at checkout, Zanclea may be unable to accept or fulfil the Order for that destination.
3.4. Delivery estimates shown on the website, at checkout, in an Order Confirmation, or through a tracking link are estimates only, unless Zanclea expressly confirms a guaranteed delivery date in writing.
3.5. Zanclea aims to deliver Products within the estimated delivery period shown at checkout or in the Order Confirmation. Where no specific delivery period has been agreed, Zanclea will arrange delivery without undue delay and, in any event, within the period required by applicable consumer law.
3.6. Where no different delivery period has been agreed, Zanclea will arrange delivery without undue delay and, in any event, within thirty (30) days from the date the Order is accepted, unless a different period is agreed with the customer or required by applicable law. If delivery does not occur within the agreed or legally required period, the customer may contact Zanclea for the available remedies under the Terms and Conditions and applicable law.
3.7. Delivery estimates may be affected by public holidays, carrier delays, fulfilment delays, high-volume periods, incorrect or incomplete delivery details, failed delivery attempts, weather events, customs or local handling requirements where applicable, force majeure events, or other circumstances outside Zanclea’s direct control.
4. TRACKING AND DELIVERY COMMUNICATIONS
4.1. After an Order has been dispatched, Zanclea may provide tracking information where tracking is made available by the relevant fulfilment provider, postal service, courier, or delivery partner.
4.2. Tracking information may be sent by email, displayed through the customer Account, included in the Order Confirmation or dispatch notice, or made available through a third-party tracking link.
4.3. Tracking updates are provided by the relevant carrier or delivery service provider. Zanclea does not control the frequency, timing, or accuracy of carrier tracking updates, but will use available shipment information to assist customers where a delivery issue is reported.
4.4. Customers are responsible for monitoring delivery updates and ensuring that they are available to receive the parcel or follow any delivery instructions provided by the carrier.
4.5. Delivery communications may include dispatch notices, tracking links, estimated delivery dates, attempted delivery notices, collection point information, return-to-sender updates, delay notices, and customer support responses relating to shipment status.
4.6. If tracking shows that a parcel has been delivered but the customer has not received it, the customer should contact Zanclea at support@zanclea.com without undue delay and provide the Order number, delivery address, tracking reference, and any relevant delivery information.
4.7. Zanclea may ask the customer to check with household members, neighbours, building reception, parcel lockers, local delivery points, or the carrier before opening a delivery investigation.
4.8. Where a delivery investigation is required, Zanclea may request information from the fulfilment provider, postal service, courier, delivery partner, or customer to help determine the delivery status and the appropriate next steps.
5. FAILED DELIVERY, INCORRECT ADDRESS AND RETURN TO SENDER
5.1. Customers are responsible for providing complete and accurate delivery information at checkout, including the recipient name, delivery address, postal code, phone number, email address, and any delivery instructions required for the carrier to complete delivery.
5.2. Zanclea is not responsible for delivery delays, failed delivery, return-to-sender events, or lost delivery opportunities caused by incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.
5.3. If the delivery address provided at checkout is incorrect or incomplete, the customer should contact Zanclea at support@zanclea.com as soon as possible. Zanclea will try to assist where the Order has not yet been dispatched, but address changes cannot be guaranteed once an Order has entered fulfilment or has been handed to the carrier.
5.4. If a carrier is unable to deliver a parcel because the customer is unavailable, refuses delivery, provides incorrect delivery information, fails to collect the parcel from a collection point, or does not follow carrier delivery instructions, the parcel may be returned to Zanclea, the fulfilment provider, or the warehouse.
5.5. Where a parcel is returned to sender due to customer-related reasons, Zanclea may contact the customer to arrange redelivery, cancellation, or refund, depending on the circumstances and applicable law.
5.6. If redelivery is requested after a failed delivery caused by customer-related reasons, the customer may be responsible for additional delivery charges, return-to-sender charges, or redelivery charges, unless applicable law requires otherwise.
5.7. Where the failed delivery is caused by Zanclea, the fulfilment provider, the carrier, or another issue not attributable to the customer, Zanclea will work with the relevant service provider to determine the appropriate solution, which may include redelivery, replacement, refund, or another remedy required by applicable law.
5.8. Nothing in this section limits any mandatory consumer rights available to the customer under applicable law.
6. DAMAGED, DEFECTIVE, INCORRECT OR NON-CONFORMING PRODUCTS
6.1. Customers should inspect the Product and packaging as soon as reasonably possible after delivery.
6.2. If a Product is delivered damaged, defective, incorrect, incomplete, or otherwise not in conformity with the Order, the customer should contact Zanclea at support@zanclea.com without undue delay and, where possible, within fourteen (14) days from the date of delivery.
6.3. The customer should provide the Order number, delivery address, photographs of the Product and packaging, a description of the issue, and any other information reasonably required to assess the claim.
6.4. Zanclea may review the information provided, request additional evidence where necessary, and coordinate with the fulfilment provider, postal service, courier, delivery partner, or warehouse to investigate the issue.
6.5. Where the issue is verified as a defective, damaged, incorrect, incomplete, or non-conforming Product, Zanclea will provide an appropriate remedy in accordance with the Terms and Conditions and applicable law. This may include repair, replacement, redelivery, refund, partial refund, return instructions, or another remedy required by applicable law.
6.6. For verified defective, damaged, incorrect, or non-conforming Products, Zanclea will bear reasonable return shipping costs, provided that the customer follows the return instructions provided by Zanclea.
6.7. Customers should not return Products without following Zanclea’s return instructions, as this may delay assessment, replacement, refund, or reimbursement of return shipping costs.
6.8. Nothing in this section limits any mandatory legal guarantee, consumer remedy, or statutory right available to the customer under applicable law.
7. LOST PARCELS AND DELIVERY INVESTIGATIONS
7.1. If a parcel appears to be lost, significantly delayed, incorrectly routed, or marked as delivered but not received, the customer should contact Zanclea at support@zanclea.com without undue delay.
7.2. The customer should provide the Order number, tracking reference, delivery address, contact details, and any relevant information about the attempted or expected delivery.
7.3. Zanclea may review the Order and tracking information and may contact the fulfilment provider, postal service, courier, delivery partner, warehouse, or other relevant service provider to investigate the delivery status.
7.4. A delivery investigation may take time depending on the carrier, delivery destination, tracking status, public holidays, local delivery conditions, and the information available from the relevant service provider.
7.5. During the investigation, Zanclea may ask the customer to confirm whether the parcel was received by a household member, neighbour, building reception, parcel locker, collection point, concierge, or other authorised recipient.
7.6. Where the parcel is confirmed as lost due to a carrier, fulfilment, or delivery issue not attributable to the customer, Zanclea will provide an appropriate remedy in accordance with the Terms and Conditions and applicable law. This may include redelivery, replacement, refund, or another legally required remedy.
7.7. Where the investigation shows that the parcel was delivered to the address provided at checkout, collected from a pickup point, received by an authorised person, or lost due to incorrect or incomplete delivery information provided by the customer, Zanclea will assess the matter based on the available evidence, the Terms and Conditions, carrier records, and applicable law.
7.8. Nothing in this section limits any mandatory delivery, refund, legal guarantee, consumer, or statutory rights available to the customer under applicable law.
8. CHANGE-OF-MIND RETURNS AND RETURN SHIPPING
8.1. Customers may have a legal right to withdraw from an online purchase within fourteen (14) days from the date on which they, or a person designated by them, receive the Product, subject to the exclusions and conditions set out under applicable law and Zanclea’s Terms and Conditions.
8.2. If the customer exercises the right of withdrawal, the customer must notify Zanclea within the applicable withdrawal period and return the Product within fourteen (14) days after notifying Zanclea of the withdrawal, unless a longer period is provided by Zanclea or required by applicable law.
8.3. For change-of-mind returns, withdrawal returns, preference-based returns, or other non-defective returns, the customer is responsible for return shipping costs where this was disclosed before purchase, unless Zanclea agrees otherwise or applicable law requires otherwise.
8.4. The customer should return the Product using the return instructions provided by Zanclea. The Product should be returned in a condition that allows Zanclea to inspect it and assess the return in accordance with the Terms and Conditions and applicable law.
8.5. Zanclea may withhold reimbursement until the returned Product has been received or until the customer has supplied evidence of having returned the Product, whichever occurs first, where permitted by applicable law.
8.6. If the customer selected a delivery method more expensive than the least expensive standard delivery option offered by Zanclea, Zanclea is not required to refund the additional delivery cost unless required by applicable law.
8.7. Nothing in this section limits any mandatory right of withdrawal, refund right, legal guarantee, consumer remedy, or statutory right available to the customer under applicable law.
9. REFUNDS, OUTBOUND SHIPPING AND RETURN SHIPPING
9.1. Refunds for returned Products, cancelled Orders, failed deliveries, defective Products, damaged Products, incorrect Products, non-conforming Products, or lost parcels will be handled in accordance with Zanclea’s Terms and Conditions, this Shipping Policy, and applicable law.
9.2. Where a customer exercises a valid right of withdrawal, Zanclea will refund the Product price and the standard outbound delivery cost paid for the original delivery, where required by applicable law.
9.3. If the customer selected a delivery option that was more expensive than the least expensive standard delivery option offered by Zanclea, Zanclea is not required to refund the additional delivery cost unless required by applicable law.
9.4. For change-of-mind returns, withdrawal returns, preference-based returns, or other non-defective returns, the customer is responsible for return shipping costs where this was disclosed before purchase, unless Zanclea agrees otherwise or applicable law requires otherwise.
9.5. For verified defective, damaged, incorrect, incomplete, or non-conforming Products, Zanclea will bear reasonable return shipping costs, provided that the customer follows Zanclea’s return instructions.
9.6. Where reimbursement is required following withdrawal, Zanclea will process the refund without undue delay and within the timeline required by applicable law. Zanclea may withhold reimbursement until it has received the returned Product or until the customer has supplied evidence of having returned the Product, whichever occurs first, where permitted by applicable law.
9.7. Refunds will generally be made using the same payment method used for the original transaction, unless the customer expressly agrees otherwise and no additional fees are charged to the customer because of the alternative refund method.
10. DELAYS AND EVENTS OUTSIDE ZANCLEA’S CONTROL
10.1. Delivery dates and delivery estimates may be affected by circumstances outside Zanclea’s direct control, including carrier delays, fulfilment delays, public holidays, customs or local handling requirements where applicable, weather events, transport disruption, labour disruption, technical failures, incorrect or incomplete delivery information, failed delivery attempts, high-volume periods, force majeure events, or other operational issues affecting fulfilment or delivery.
10.2. Where Zanclea becomes aware of a material delay affecting an Order, Zanclea will use the customer contact details provided at checkout to provide available information about the delay and any applicable next steps.
10.3. If delivery is delayed, Zanclea may coordinate with the fulfilment provider, postal service, courier, delivery partner, warehouse, or other service provider to obtain updated tracking or delivery information.
10.4. Where delivery cannot be completed within the agreed delivery period, or where no delivery period has been agreed within the period required by applicable law, the customer may have rights under applicable consumer law, including the right to require delivery within an additional appropriate period or to cancel the Order in certain circumstances.
10.5. Zanclea will not be responsible for delays caused by circumstances outside its direct control, except to the extent responsibility cannot be excluded or limited under applicable consumer law.
10.6. Nothing in this section limits any mandatory consumer, delivery, cancellation, refund, legal guarantee, or statutory rights available to the customer under applicable law.
11. CUSTOMER RESPONSIBILITIES
11.1. Customers are responsible for reviewing the Order details, delivery details, shipping charges, delivery method, estimated delivery timeline, and applicable return-shipping terms before confirming an Order.
11.2. Customers must provide complete and accurate delivery information at checkout, including the recipient name, delivery address, postal code, country, phone number, email address, and any delivery instructions necessary for the carrier to complete delivery.
11.3. Customers are responsible for ensuring that the delivery address is accessible, safe, and suitable for parcel delivery. This includes ensuring that any building access details, apartment number, reception details, gate code, pickup instructions, or other delivery information required by the carrier is provided accurately.
11.4. Customers should monitor Order Confirmations, dispatch notices, tracking updates, attempted delivery notices, collection point notices, and any carrier instructions relating to delivery.
11.5. Customers must collect parcels from pickup points, parcel lockers, post offices, or collection locations within the time period specified by the relevant carrier. Failure to collect a parcel within the carrier’s collection period may result in return-to-sender, redelivery charges, delay, cancellation, or refund adjustment in accordance with this Shipping Policy, the Terms and Conditions, and applicable law.
11.6. Customers should inspect Products and packaging promptly after delivery and notify Zanclea without undue delay if a Product is damaged, defective, incorrect, incomplete, or otherwise not in conformity with the Order.
11.7. Customers should follow Zanclea’s return instructions before sending back any Product. Products returned without following the applicable return process may be delayed, refused, or more difficult to assess, subject to applicable law.
11.8. Nothing in this section limits any mandatory consumer rights, withdrawal rights, legal guarantee rights, refund rights, or statutory remedies available to customers under applicable law.
12. PACKAGING, HANDLING AND PRODUCT CONDITION
12.1. Zanclea will arrange for Products to be packed and handled through its fulfilment, warehouse, postal, courier, or delivery service providers in a manner suitable for ordinary shipment and delivery.
12.2. Packaging may vary depending on the Product type, parcel size, carrier requirements, fulfilment process, warehouse standards, and available packaging materials.
12.3. Customers should handle delivered Products with reasonable care while inspecting them and while deciding whether to keep or return them.
12.4. If a customer exercises the right of withdrawal or returns a Product for change-of-mind reasons, the customer may be responsible for any reduction in the value of the Product caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product, where permitted by applicable law.
12.5. Returned Products should be packaged securely and returned in accordance with the return instructions provided by Zanclea. Customers should retain proof of postage or tracking evidence until the return has been received and processed.
12.6. Where a Product is returned damaged due to inadequate return packaging, improper handling, or failure to follow return instructions, Zanclea may assess the matter in accordance with the Terms and Conditions and applicable law.
12.7. Nothing in this section limits any mandatory consumer rights, withdrawal rights, legal guarantee rights, or statutory remedies available to the customer under applicable law.
13. CUSTOMS, DUTIES AND IMPORT-RELATED CHARGES
13.1. Depending on the delivery destination, customs duties, import taxes, VAT, GST, local charges, administrative fees, or similar charges may apply. Such charges are determined by the laws and regulations of the destination country and may be collected by customs authorities, carriers, or other government agencies.
13.2. Where any customs duties, import taxes, local charges, administrative fees, or similar charges apply to a delivery destination, the customer will be informed where such charges are known and required to be disclosed before purchase.
13.3. If a customer requests delivery to a destination where customs, import, local tax, or administrative charges apply, the customer may be responsible for those charges unless Zanclea expressly states otherwise at checkout or applicable law requires otherwise.
13.4. Zanclea is not responsible for delays caused by customs checks, import formalities, local authority processing, carrier compliance checks, or destination-country requirements, except to the extent responsibility cannot be excluded under applicable law.
13.5. If a parcel is refused, delayed, returned, or not delivered because the customer fails to pay applicable customs, import, local tax, or administrative charges, Zanclea may assess the matter in accordance with the Terms and Conditions, this Shipping Policy, carrier records, and applicable law.
13.6. Nothing in this section limits any mandatory consumer, delivery, refund, withdrawal, legal guarantee, or statutory rights available to the customer under applicable law.
14. LIMITATION OF SHIPPING RESPONSIBILITY
14.1. Zanclea is responsible for arranging fulfilment and delivery of Orders in accordance with this Shipping Policy, the Terms and Conditions, the Order Confirmation, and applicable law.
14.2. Zanclea works with third-party fulfilment providers, warehouse providers, postal services, couriers, and delivery partners to process and deliver Orders. These third-party providers are responsible for the operational handling, transport, tracking, delivery attempt, collection point handling, and delivery-status updates within their respective service processes.
14.3. Zanclea is not responsible for delays, failed delivery attempts, return-to-sender events, delivery investigation timelines, or tracking inaccuracies caused by carrier operations, incorrect customer information, customer unavailability, failure to collect parcels, public holidays, weather events, customs or local handling requirements, force majeure events, or other circumstances outside Zanclea’s direct control, except to the extent responsibility cannot be excluded under applicable law.
14.4. Nothing in this Shipping Policy excludes or limits Zanclea’s responsibility for delivery obligations, legal guarantees, defective Products, damaged Products, incorrect Products, non-conforming Products, withdrawal rights, refund rights, or statutory remedies where such responsibility cannot be excluded or limited under applicable consumer law.
14.5. Where a delivery issue occurs, Zanclea will assess the matter based on the Order details, tracking information, customer communications, carrier records, fulfilment records, and applicable law.
14.6. Where applicable law requires Zanclea to provide a remedy, Zanclea will do so in accordance with the Terms and Conditions, this Shipping Policy, and mandatory consumer law.
15. CONTACT FOR SHIPPING AND DELIVERY SUPPORT
15.1. Customers may contact Zanclea for shipping, delivery, tracking, return-shipping, damaged shipment, failed delivery, lost parcel, incorrect Product, or delivery-related support at:
15.2. Zanclea
Email: support@zanclea.com
Website: www.zanclea.com
15.3. When contacting Zanclea about a shipping or delivery issue, customers should include the Order number, tracking reference, delivery address, contact details, description of the issue, and any relevant photographs, carrier notices, delivery messages, or supporting information.
15.4. Zanclea may request additional information where necessary to assess the issue, contact the fulfilment provider, open a carrier investigation, process a return, arrange redelivery, confirm a refund, or determine the appropriate next step under the Terms and Conditions, this Shipping Policy, and applicable law.
15.5. Shipping and delivery support requests will be reviewed based on the available Order records, tracking information, fulfilment records, carrier records, customer communications, and applicable legal requirements.
15.6. Customers should contact Zanclea without undue delay if they believe a parcel is lost, delayed, damaged, incorrectly delivered, marked as delivered but not received, or otherwise affected by a delivery issue.
15.7. Nothing in this section limits any mandatory consumer, delivery, legal guarantee, withdrawal, refund, or statutory rights available under applicable law.
16. CHANGES TO THIS SHIPPING POLICY
16.1. Zanclea may update this Shipping Policy from time to time to reflect changes in fulfilment arrangements, warehouse processes, delivery destinations, shipping methods, carrier partners, delivery estimates, shipping charges, return-shipping procedures, customer support processes, legal requirements, or business operations.
16.2. The updated version will be posted on the website with a revised effective date. Where required by applicable law, Zanclea may also provide additional notice of material changes through the website, checkout flow, customer Account, email, or another appropriate communication method.
16.3. The Shipping Policy available at the time an Order is placed will generally apply to that Order, unless an update is required by applicable law or is more favourable to the customer.
16.4. Changes to this Shipping Policy will not reduce any mandatory consumer, withdrawal, delivery, refund, legal guarantee, or statutory rights available to customers under applicable law.
16.5. Customers should review this Shipping Policy before placing an Order to understand the delivery destinations, shipping costs, delivery estimates, return-shipping rules, and shipping-related support process applicable to their purchase.
17. GOVERNING LAW AND CONSUMER RIGHTS
17.1. This Shipping Policy is intended to be interpreted together with Zanclea’s Terms and Conditions and in accordance with the laws of the Netherlands, subject to any mandatory consumer protection laws that apply to the customer based on their country of residence or delivery destination.
17.2. Where mandatory consumer laws apply, nothing in this Shipping Policy will exclude, restrict, or reduce any rights that cannot lawfully be excluded or limited. This includes rights relating to delivery, withdrawal, refunds, defective or non-conforming Products, legal guarantees, complaints, and statutory remedies.
17.3. If there is any inconsistency between this Shipping Policy and any mandatory consumer law, the mandatory consumer law will prevail to the extent of the inconsistency.
17.4. For customers located in the European Union, United Kingdom, United States, Canada, Australia, and other jurisdictions where mandatory consumer protection laws apply, this Shipping Policy shall apply subject to those mandatory consumer protection requirements and statutory rights.
17.5. Where no specific delivery period has been agreed, Zanclea will arrange delivery without undue delay and, in any event, within thirty (30) days from the date the Order is accepted, unless a different period is agreed with the customer or required by applicable law.
17.6. Any dispute, complaint, or delivery-related issue will be handled in accordance with Zanclea’s Terms and Conditions, this Shipping Policy, and applicable law.
18. FINAL ACKNOWLEDGEMENT
18.1. By placing an Order through the Zanclea website or e-commerce platform, the customer acknowledges that shipping, fulfilment, delivery, tracking, return-shipping, damaged shipment handling, failed delivery, lost parcel investigation, and delivery-related support will be handled in accordance with this Shipping Policy, Zanclea’s Terms and Conditions, and applicable law.
18.2. This Shipping Policy should be read together with Zanclea’s Terms and Conditions, Return and Refund terms, Privacy Policy, Cookie Policy, and any checkout, delivery, return, refund, or customer support notice made available on the website or e-commerce platform.
18.3. Customers are encouraged to review this Shipping Policy before placing an Order so that they understand the delivery destinations, shipping costs, delivery estimates, return-shipping responsibilities, damaged shipment process, failed delivery process, and customer support procedure applicable to their purchase.
18.4. Nothing in this Shipping Policy excludes, restricts, or limits any mandatory consumer, withdrawal, refund, delivery, legal guarantee, complaint, or statutory rights available to customers under applicable law.
18.5. For consumer Orders, withdrawal rights, delivery timelines, return shipping responsibilities, refunds, and remedies will be handled in accordance with the Terms and Conditions, this Shipping Policy, and applicable law, including any applicable fourteen (14)-day withdrawal period, fourteen (14)-day return period after withdrawal notice, fourteen (14)-day refund timeline, and thirty (30)-day default delivery period required by applicable consumer law.